How can we help?
Find answers to common questions below, or get in touch directly. We typically respond within 24–48 hours on business days.
Email Support
General questions, billing, and account help.
Clinical Queries
SLT collaboration, clinical safety, and NHS questions.
Privacy & Data
GDPR requests, data exports, right to erasure.
Response times: Bugs & outages: 4h · Billing: 8h · Technical & clinical: 24h · General: 48h (Monday–Friday, UK business hours)
Frequently asked questions
Clinical safety
Flowen is an adjunct tool and does not replace professional speech and language therapy. It is compliant with NHS DCB0129 clinical safety standards. For clinical emergencies or urgent medical concerns, contact your healthcare provider or call 999. Full clinical safety documentation is available at flowen.digital/legal.