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SUPPORT

How can we help?

Find answers to common questions below, or get in touch directly. Contact us with your question. No fixed support response time is guaranteed.

Email Support

General questions, billing, and account help.

hello@flowen.digital

Clinical Queries

SLT collaboration, clinical safety, and NHS questions.

clinical@flowen.digital

Privacy & Data

GDPR requests, data exports, right to erasure.

View our policies →

Response times: Response times depend on the issue and availability; this page does not offer a service-level guarantee. (Monday–Friday, UK business hours)

Frequently asked questions

Clinical safety

Flowen is an adjunct tool and does not replace professional speech and language therapy. Clinical safety documents are controlled drafts, not a claim of completed DCB0129 compliance. For clinical emergencies or urgent medical concerns, contact your healthcare provider or call 999. Full clinical safety documentation is available at flowen.digital/legal.